FAQ & Troubleshooting

Frequent issues and questions with simple answers!

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26 articles in this collection
Written by Christopher Chauve, Maddy Sembene, Florian DERRIEN and 1 other

Paragone supported capabilities by network

Reporting Actions by Channel

Overview of the various actions supported on each channel

Written by Orel Gilad
Updated over a week ago

Paragone Activation Coverage

Overview of what our activation module by network

Written by Orel Gilad
Updated over a week ago

Paragone custom features

What's the Campaign KPI?

One of our company specific metrics, explained in a few words!

Written by Orel Gilad
Updated over a week ago

How can I download Leads on the Paragone platform?

Once you've got your leads taken care of, let's put the information to good use!

Written by Orel Gilad
Updated over a week ago

What should I do if I forgot my password?

Forgot your password, Find out here how recover it.

Written by Christopher Chauve
Updated over a week ago

It looks like my creative has been duplicated, why?

A quick index of reasons why that happens!

Written by Maddy Sembene
Updated over a week ago

How can I quickly find campaigns?

Find campaign reports in a second!

Written by Orel Gilad
Updated over a week ago

Facebook

Aspect Ratio changes

To help you manage different images on your ads, Facebook accomodates for various Image ratios, and automatically crops!

Written by Orel Gilad
Updated over a week ago

I have a Facebook access token error message, how can I solve it?

Find out How to solve Facebook access token error

Written by Orel Gilad
Updated over a week ago

Campaign Flow

FAQ: images upload

Getting some trouble while uploading an image to use in your creatives? Maybe you'll find the cause and a solution here!

Written by Christopher Chauve
Updated over a week ago

How can I save drafts of my Campaigns?

If you're working on a campaign, but you can't finish it immediately, you can save a draft!

Written by Orel Gilad
Updated over a week ago

How can I add Creatives to my Campaigns?

If you're trying to add more creatives to your campaigns, you'll find here a quick step by step process!

Written by Orel Gilad
Updated over a week ago

How can I edit my ad set's audiences?

If you feel like the audience(s) you designed are not performing well enough, your can always modify them!

Written by Orel Gilad
Updated over a week ago

How can I edit an ad's creative?

What if you're not satisfied with the current creative, but you don't want to make another ad?

Written by Orel Gilad
Updated over a week ago

How can I change the placements of my ads?

Variety is one of the keys to success, so let's learn how to use all of the available placements!

Written by Orel Gilad
Updated over a week ago

Advertising

What is Relevance Score, and how can I improve it?

Relevance score can have a huge influence on the success of your ad, so be sure to know all about it!

Written by Orel Gilad
Updated over a week ago

Reporting

How can I customize my Campaign Reports?

Let's look into your options when it comes to saved reporting views!

Written by Orel Gilad
Updated over a week ago

What are URL parameters and how can I use them?

One of the tracking tools you can use in your ads explained!

Written by Orel Gilad
Updated over a week ago

What happens when some Facebook Breakdowns cannot be processed?

Facebook Breakdowns have their limits, let's understand them!

Written by Orel Gilad
Updated this week

Troubleshooting

How to force the refresh of your Facebook's token

Disconnect your Facebook Business Integration to regenerate a fresh, brand new token on the platform.

Written by Christopher Chauve
Updated over a week ago

Other

How to set up Collaborative Ads for Facebook?

Brands and merchants finally connected!

Written by Florian DERRIEN
Updated over a week ago

Why do I have links instead of images in my excel report?

A limitation of the excel report!

Written by Orel Gilad
Updated over a week ago

How can I integrate Eulerian tracking into my campaigns?

Automatically generate links for Eulerian and have the data back to Paragone!

Written by Christopher Chauve
Updated over a week ago

How can I activate e-mail notifications?

Be up to date with what's going on with your projects!

Written by Orel Gilad
Updated over a week ago

I can't find a campaign on Ads Manager, why?

Discover why you can't a campaign on Ads Manager.

Written by Christopher Chauve
Updated over a week ago

Add a new member to your team

Find out how to add a new member to the team

Written by Orel Gilad
Updated over a week ago