Paragone

Orel Gilad

Frequent issues and questions with simple answers!

FAQ & Troubleshooting

Overview of the various actions supported on each channel

Reporting Actions by Channel

Overview of what our activation module by network

Paragone Activation Coverage

Paragone supported capabilities by network

One of our company specific metrics, explained in a few words!

What's the Campaign KPI?

Once you've got your leads taken care of, let's put the information to good use!

How can I download Leads on the Paragone platform?

Forgot your password, Find out here how recover it.

What should I do if I forgot my password?

A quick index of reasons why that happens!

It looks like my creative has been duplicated, why?

How can I quickly find campaigns?

Paragone custom features

To help you manage different images on your ads, Facebook accomodates for various Image ratios, and automatically crops!

Aspect Ratio changes

Find out How to solve Facebook access token error

I have a Facebook access token error message, how can I solve it?

Facebook

If you're working on a campaign, but you can't finish it immediately, you can save a draft!

How can I save drafts of my Campaigns?

Getting some trouble while uploading an image to use in your creatives? Maybe you'll find the cause and a solution here!

FAQ: images upload

If you're trying to add more creatives to your campaigns, you'll find here a quick step by step process!

How can I add Creatives to my Campaigns?

If you feel like the audience(s) you designed are not performing well enough, your can always modify them!

How can I edit my ad set's audiences?

What if you're not satisfied with the current creative, but you don't want to make another ad?

How can I edit an ad's creative?

Variety is one of the keys to success, so let's learn how to use all of the available placements!

How can I change the placements of my ads?

Campaign Flow

Relevance score can have a huge influence on the success of your ad, so be sure to know all about it!

What is Relevance Score, and how can I improve it?

Advertising

Let's look into your options when it comes to saved reporting views!

How can I customize my Campaign Reports?

One of the tracking tools you can use in your ads explained!

What are URL parameters and how can I use them?

Facebook Breakdowns have their limits, let's understand them!

What happens when some Facebook Breakdowns cannot be processed?

Reporting

Disconnect your Facebook Business Integration to regenerate a fresh, brand new token on the platform.

How to force the refresh of your Facebook's token

This article describes the ways to empty your cache to resolve some problems you might have using the system.

How to empty your browser's cache

Guide to troubleshoot issues with creative previews

Q: Why can't I see my creative previews?

Guide pour résoudre les problèmes liés aux aperçus des créations

Q : Pourquoi ne puis-je pas voir mes aperçus de création?

Troubleshooting

How to set up Collaborative Ads for Facebook?

Why do I have links instead of images in my excel report?

Automatically generate links for Eulerian and have the data back to Paragone!

How can I integrate Eulerian tracking into my campaigns?

Be up to date with what's going on with your projects!

How can I activate e-mail notifications?

Discover why you can't a campaign on Ads Manager.

I can't find a campaign on Ads Manager, why?

Find out how to add a new member to the team

Add a new member to your team

Other

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.