FAQ & Troubleshooting

Frequent issues and questions with simple answers!

21 articles in this collection
Written by Christopher Chauve, Maddy Sembene, and Anita Aladine

Add a new member to your team

Written by Anita Aladine
Updated over a week ago

How to set up Collaborative Ads for Facebook?

Brands and merchants finally connected!

Written by Anita Aladine
Updated over a week ago

Why do I have links instead of images in my excel report?

A limitation of the excel report!

Written by Anita Aladine
Updated over a week ago

It looks like my creative has been duplicated, why?

A quick index of reasons why that happens!

Written by Maddy Sembene
Updated over a week ago

How can I integrate Eulerian tracking into my campaigns?

Automatically generate links for Eulerian and have the data back to Paragone!

Written by Anita Aladine
Updated over a week ago

I can't find a campaign on Ads Manager, why?

Written by Christopher Chauve
Updated over a week ago

How can I activate e-mail notifications?

Be up to date with what's going on with your projects!

Written by Anita Aladine
Updated over a week ago

Paragone custom features

What's the Campaign KPI?

One of our company specific metrics, explained in a few words!

Written by Anita Aladine
Updated over a week ago

How can I download Leads on the Paragone platform?

Once you've got your leads taken care of, let's put the information to good use!

Written by Anita Aladine
Updated over a week ago

What should I do if I forgot my password?

Written by Christopher Chauve
Updated over a week ago

How can I quickly find campaigns?

Find campaign reports in a second!

Written by Anita Aladine
Updated over a week ago

Facebook

Aspect Ratio changes

To help you manage different images on your ads, Facebook accomodates for various Image ratios, and automatically crops!

Written by Anita Aladine
Updated over a week ago

Campaign Flow

How can I save drafts of my Campaigns?

If you're working on a campaign, but you can't finish it immediately, you can save a draft!

Written by Anita Aladine
Updated over a week ago

How can I add Creatives to my Campaigns?

If you're trying to add more creatives to your campaigns, you'll find here a quick step by step process!

Written by Anita Aladine
Updated over a week ago

How can I edit my ad set's audiences?

If you feel like the audience(s) you designed are not performing well enough, your can always modify them!

Written by Anita Aladine
Updated over a week ago

How can I edit an ad's creative?

What if you're not satisfied with the current creative, but you don't want to make another ad?

Written by Anita Aladine
Updated over a week ago

How can I change the placements of my ads?

Variety is one of the keys to success, so let's learn how to use all of the available placements!

Written by Anita Aladine
Updated over a week ago

Advertising

What is Relevance Score, and how can I improve it?

Relevance score can have a huge influence on the success of your ad, so be sure to know all about it!

Written by Anita Aladine
Updated over a week ago

Reporting

How can I customize my Campaign Reports?

Let's look into your options when it comes to saved reporting views!

Written by Anita Aladine
Updated over a week ago

What are URL parameters and how can I use them?

One of the tracking tools you can use in your ads explained!

Written by Anita Aladine
Updated over a week ago

What happens when some Facebook Breakdowns cannot be processed?

Facebook Breakdowns have their limits, let's understand them!

Written by Anita Aladine
Updated over a week ago