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How to accept the Custom Audiences' Terms of Service
How to accept the Custom Audiences' Terms of Service

A quick fix for your Custom Audience usage issues

Orel Gilad avatar
Written by Orel Gilad
Updated over a week ago

In some cases, you might be impacted by an error saying that you must accept the Custom Audiences Terms of Service (ToS) to be able to proceed.

This is due to a Facebook restriction made to enforce their system.
Here are the steps to follow to fix the issue:

Custom Audiences ToS - User level:

Visit to validate your acceptation of the rules.

Custom Audiences ToS - Business level: 

Visit{BUSINESS_ID} to validate your acceptation of the rules at the business level. 

Note that you need to replace {BUSINESS_ID} per your own.

Custom Audiences ToS - Ad account level:

For each ad account you might need to use, you'll have to make sure that their ToS are also accepted. To do so, use the following URL by replacing {ACCOUNT_ID} with your ad account IDs (act_xxxx format):{ACCOUNT_ID}.


To apply those changes to Paragone, you'll need to refresh your access token provided to our platform. Simply disconnect and reconnect using the Facebook Connect pop-up to reset your access token and apply the modifications on our side.

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